Vulnerable Customers Policy

At Quetzal, we strive to understand and support the needs of all our customers, especially those who find themselves in vulnerable circumstances. We recognize that vulnerability can take many forms, whether it be due to age, disability, health conditions, life events, or financial hardship, and we are dedicated to providing tailored assistance to ensure equal access to our services and products.

Seeking Assistance

If you or someone you know may benefit from additional support, we encourage you to get in touch with us to discuss potential adjustments that could make managing your products or services easier. Here's how you can reach us:

• Phone: Call us at +44 333 041 0140.
• Email: Send an email to team@quetzal.finance

We are committed to making reasonable adjustments to our services and products to ensure that all our customers can access them. We will work with you to understand your needs and provide the necessary support. Support may include, but is not limited to, the following:

• Alternative formats for communication
• Additional security measures
• Access to additional information and resources