QUETZAL

Deposits and Withdrawals

Manage the flow of funds in your account

Making a Deposit

To make a deposit into your Quetzal account, follow these steps:

  1. Sign In: Log into your account.
  2. Initiate Deposit: Click on the 'Deposit' button.
  3. Select Account: Choose the account from which you want to send the deposit.
  4. Specify Details: Enter the amount and currency of the deposit.
  5. Get Deposit Reference: Click on 'Get Deposit Reference'. If this is your first deposit, note the deposit reference, however, this will not change on subsequent deposits.
  6. Transfer Funds: Using the deposit reference, send the funds from your bank account to the provided Quetzal account details.
  7. Confirmation and Investment: Once the deposit is matched, we will place a buy order into the selected fund, and your funds will be invested.

Timelines:

  • Deposits received before 10:30 AM UK time will be matched and invested the same day, with settlement occurring the following day.
  • Deposits received after 10:30 AM UK time will follow the same process but will take an additional day.

Making a Withdrawal

To withdraw funds from your Quetzal account, please use the following steps:

  1. Log In: Access your dashboard.
  2. Request Withdrawal: Click on 'Withdraw'.
  3. Enter Details: Specify the amount you wish to withdraw.
  4. Validate Request: Press 'Request Withdrawal' and confirm using your passkey.
  5. Sale and Payment: We will execute a sell order from your treasury. Once settled, the withdrawal will be paid out to your bank account, and you will be notified via email.

Timelines:

  • Withdrawal requests placed before 10:30 AM UK time are processed and paid the following day.
  • Requests made after 10:30 AM UK time will be processed the day after.
  • Note: In certain cases, such as necessary compliance checks, these timelines may be extended.